1. Digital Product Refunds

Due to the nature of digital goods (such as templates and files), all sales are final. However, we may consider refund requests under specific circumstances

• You purchased the same product more than once by mistake.

• You’re experiencing a technical issue that we’re unable to resolve.

• The product is significantly different from the description or preview.

All refund requests must be submitted within 7 days of purchase.

2. Custom Services Refunds

For design or development services, refunds are issued based on project progress:

• Before work begins: 100% refund.

• After work begins: Partial refund may be granted based on completed milestones or time spent.

• After final delivery: No refunds available.

We’re always happy to revise and resolve any concerns to ensure satisfaction.

3. How to Request a Refund

Email us at ajoy.sayhello@gmail.com with:

• Your order number

• Reason for the refund

• Any supporting screenshots or context

We’ll review your request and respond within 3 business days.

4. Policy Changes

We may update this policy at any time. Changes will be posted here on our website.